At Informa, we’re excited to share how artificial intelligence is transforming the way organizations manage and respond to handwritten feedback—bringing efficiency, accuracy, and intelligence to a previously manual process.
One of our clients, a major player in the healthcare space, receives tens of thousands of paper surveys each month. These surveys include standard rating questions ("Rank on a scale of 1 to 5") as well as a “Comments” section where patients provide handwritten feedback about their experiences.
While the ratings were easy to digitize, the handwritten comments were a different story. Previously, staff had to manually transcribe these notes into their CRM system—a time-consuming and costly process prone to human variability.
The Solution: AI-Powered Handwriting Recognition and Sentiment Analysis
Enter AI-based handwriting recognition.
Recent advancements in this technology now allow for handwritten responses to be electronically transcribed with accuracy rates that exceed human transcription. For our client, this meant automating the transcription process, significantly reducing operational costs and boosting consistency.
But we didn’t stop there.
Using AI-powered sentiment analysis, the system now automatically evaluates the emotional tone of each comment. From there, actionable tasks are generated—allowing the client to proactively respond to feedback in real time.
The Result: Better Outcomes, Lower Costs
By integrating AI handwriting recognition and sentiment analysis, the client was able to:
Real AI. Real Results.
This is just one example of how Informa is leveraging real-world AI to create meaningful impact for our customers.
Want to learn how we can put AI to work for you? Click the button below or email us directly. We’d love to start the conversation.
Are you ready to revolutionize your business operations and unlock the path to success?
It's time to bid farewell to tedious paper-based processes and embrace integrated, end-to-end automation. We know closing loans remotely, quickly, and effectively while reducing errors is the ultimate goal, and we have just the solution for you.
Join us as we dive into five paper-based processes totally worth automating, and discover how this transformative shift can bring better business results. Let's get started!
Processing loan applications can be a daunting task, filled with paperwork and manual data entry. Automating this process eliminates the need for physical documents and enables the seamless flow of information. By leveraging intelligent data capture systems, you can extract key data points, verify applicant information, and accelerate the approval process. Say goodbye to mountains of paperwork and hello to a streamlined loan application journey!
Verifying documents manually is time-consuming and prone to errors. Embrace automation by utilizing document verification tools that employ optical character recognition (OCR) technology. These tools can extract relevant information from documents, cross-reference it with existing databases, and flag any discrepancies. With automated document verification, you can ensure accurate and swift processing, minimizing the risk of errors and ensuring compliance.
Determining the creditworthiness of loan applicants is a critical step in the lending process. Automate credit scoring using advanced multi-source data analytics that provide answers in minutes! These tools can help you analyze vast amounts of data, including credit history, financial records, and market trends, to generate accurate credit scores. By automating credit scoring, you can make informed lending decisions quickly, minimizing manual effort and increasing efficiency.
Navigating the complex landscape of compliance regulations can be a challenge. Automate compliance management using dedicated software that monitors regulatory changes, updates policies, and performs real-time compliance checks. This ensures that your loan processes adhere to industry regulations and mitigates the risk of penalties or legal issues. By automating compliance management, you can stay ahead of the game and focus on delivering exceptional customer experiences.
Gaining actionable insights from heaps of data is no small feat. Automate your reporting and analytics processes using business intelligence tools that can integrate to the systems your business already has. This will help you aggregate, analyze, and visualize data in real-time, providing valuable insights into loan performance, customer behavior, and market trends. By harnessing the power of integrated reporting and analytics, you can make data-driven decisions, identify opportunities for improvement, and drive business growth in minutes!
And there you have it: automate these five paper-based processes and you’re on your way to success.
Let the revolution begin!
In today's fast-paced world, where speed and accuracy rule the roost, digital loan closings have emerged as a game-changer in the consumer lending industry.
And yes, we understand the challenges you face when unraveling the mysteries of closing loans digitally, so buckle up as we guide you through the trickiest part of the loan processing process and equip you with the skills to ace it. Are you ready? Let's dive in and crack the code of digital loan closings!
The Challenge: Quick, Effective, and Error-Free Digital Closings
Closing loans digitally presents its own unique set of challenges. The ultimate goal is to ensure that the process remains swift, effective, and error-free. When you're operating in the digital realm, the key is to embrace innovative tools and techniques that streamline the process, eliminate bottlenecks, and minimize the risk of errors.
Say goodbye to mountains of paperwork! Digital document management systems are your trusty sidekicks in the battle against administrative chaos. These platforms provide a centralized hub for storing, organizing, and sharing loan documents. They enable you to track document progress, flag missing pieces, and ensure that all stakeholders are on the same page. By harnessing the power of digital document management, you can bid adieu to paper-based headaches and soar towards error-free closings.
In the digital realm, automation is your superpower. Embrace workflow automation tools that help you streamline repetitive tasks, such as data entry, compliance checks, and document verification. These tools not only save time but also reduce the risk of human error. By automating routine processes, you can redirect your focus towards value-added tasks and deliver faster, more accurate loan closings.
Compliance officers, assemble! Compliance is the bedrock of the lending industry, and digital loan closings demand extra vigilance. Equip yourself with powerful compliance tools that integrate real-time monitoring and flag any discrepancies or potential red flags. These tools are your trusted sidekicks in battling fraud, ensuring regulatory compliance, and maintaining the integrity of the lending process.
In a digital world, effective communication holds the key to success. Embrace collaboration and communication tools that enable seamless interaction among all parties involved in the loan closing process. Whether it's video conferencing, instant messaging, or project management platforms, leverage technology to foster real-time communication and swift decision-making. Remember, clear and timely communication is the secret sauce that keeps the wheels turning smoothly.
In the digital universe, collaboration and training are your dynamic duo. Encourage collaboration among team members through virtual workspaces, shared document repositories, and online forums. Foster a culture of knowledge sharing and continuous learning, where loan officers, processors, and compliance officers can exchange insights and stay up-to-date with industry trends. By leveraging the power of collaboration and training, you'll be well-equipped to tackle any challenges that come your way.
So, congratulations to all you, digital lending heroes! You've unlocked the secrets to successful digital loan closings. By embracing digital tools, optimizing communication, leveraging automation, and prioritizing compliance, you can conquer the trickiest part of the loan processing process.
Remember, you are the architects of a new era in consumer lending, where loans can be closed digitally, quickly, effectively, and with minimal errors. So, put on your digital capes, harness the power of technology, and soar towards a future of seamless loan closings!
Stay digital, stay awesome!
