Caltrans, the California Department of Transportation, has fully adopted Informa’s patented ImageQuest technology for document archival and added solutions for data capture. Utility bill processing has historically been difficult due to varieties in formatting and utility classification (water, electric, waste). Prior to Caltrans seeing a 97% fully automated processing rate, unnecessary resources were expended on collecting and organizing customer information. Utilizing Informa’s digital transformation solutions, Caltrans can conduct business more efficiently and process bills at an unprecedented rate.
