Configure RightFax Connector

Fax servers are designed for receipt and delivery of fax communications in a networked environment.  Often, problems occur when companies permit fax servers to store those faxes long-term.  In order to eliminate storage and performance problems on the fax server itself, companies require a way to offload fax storage to a repository for long-term storage and easy retrieval.

The ImageQuest RightFax Connector is an archival solution for companies who use Open Text Fax Server and wish to keep their fax server running efficiently.  In addition, the ImageQuest RightFax Connector provides enterprise-wide access to archived fax content without the need for client software installation.

IQ RightFax Connector connects am Open Text Fax Server to ImageQuest for fax archiving.

The Rightfax Connector is not configured by default in IQ. If the Rightfax Connector is not installed, place the IQmfp CD in the CD-ROM drive on the IQ server. Select "Install IQmfp Addons" and then "Install RightFax Connector". When the install is complete, a new link called "Configure RightFax Connector" is added in IQadministrator.
Note: The connector must be licensed in order for the link to appear in IQadministrator.

System Configuration

RightFax Configuration: these entries pertain to the RightFax server from which the service will archive

Document Types: The Document Types for the RightFax connector are set by default to Inbound Fax and Outbound Fax. Both document types are created during the RightFax Connector installation and will be listed under Manage Document Types. The mappings for either fax type can be changed to use another Document Type if necessary, however, we recommend leaving them set to the default document types.

Screenshots of Inbound Fax and Outbound Fax document types and attributes in Manage Document Types:

Screenshots of Inbound Fax and Outbound Fax document types and attributes in Manage Document Types:

Note: In order to search Inbound or Outbound faxes in ImageQuest, the user must have permissions to the document types.
Archive Inbound Fax: if checked, the service will archive inbound faxes
Archive Outbound Fax: if checked, the service will archive outbound faxes
Check Archive Flag: after a fax is archived, the RF db record is flagged as archived so the connector doesn't attempt to archive again (meant to help speed up archiving)
Delete After Archive: if checked, all faxes archived by the service will be permanently deleted from the RightFax server
Perform OCR: if checked, archived faxes will go thru text extraction and conversion to searchable PDF
Index Inbound Fax: if checked, inbound faxes that are archived will be added the archive user's Indexing Queue
Select additional fields to archive: this is a list of additional index fields that can be archived with a fax. See Index Fields table below for Field Name and Description.

Deleted Items User: RightFax user to be used as the “recycle bin” and should not be listed in the ArchiveUser list
Connect Type: What protocol to use for connecting to the RightFax server
Archive Days: number of days from the time a fax is entered in RightFax to the time it will be archived by the connector
Archive Interval Minutes: how often the service checks for new faxes to archive

Archive User List
List of RightFax users who will have their faxes archived. If no Archive Users are added, the service will archive all users.

Note: There must be an ImageQuest user for each archive user listed and the user must have access to the cabinet the service is archiving to and the associated document type(s).

This section allows the IQ administrator user to manage the archive service. The service shows as "IQRightFaxConnector Archive Service" in Windows services.

Note: If any changes are made to the archive user list or system configuration, you must restart the service. Once finished, click the "Save" button at the bottom of the screen.
Index Fields